Posted onTrustindex verifies that the original source of the review is Google. I had a very disappointing experience with the billing department at Horizon Prime Hospital. Staff member Kamini was rude, unhelpful, and had an attitude while speaking to me. Our patient had passed away, and I was trying to complete the payment process I had made an NEFT payment of ₹1 on the day of admission, but it took 4 days for the accounts department to confirm it. When I went to inquire, Kamini was not available. Later, when she was present, she told me to wait and said she would update me — but she never did Thankfully, a senior staff member in the billing department listened to my concern and resolved it within 30 seconds. I really appreciate his quick response. I request the hospital management to please ensure that staff members like Kamini are trained to communicate politely and handle sensitive situations professionally — especially when a patient has passed away, as such cases deserve immediate attention and empathy.Posted onTrustindex verifies that the original source of the review is Google. Great experience with Archana ma'am. Guided for every test. Very supportive. We will recommen every one to visit and take assistance from Archana ma'am.Posted onTrustindex verifies that the original source of the review is Google. Archana was the package coordinator for us. She guided us exceptionally well and explained all the details. Highly satisfied with her approach and assistancePosted onTrustindex verifies that the original source of the review is Google. My name is *Pratap Shingare, and I was admitted to **Horizon Prime Hospital* from *28-10-2025 to 07-11-2025*.Doctor & Nursing Staff is very good but During the billing discussion, our family friend *Mr. Rahul Bhalerao, a political representative, visited the hospital to obtain information regarding the billing process. However, even he did not receive the expected or satisfactory response from the concerned staff member, **Mrs. Kamini*.While most of the billing staff coordinated very well and were supportive, I regret to mention that *Mrs. Kamini’s behavior was rude and arrogant*. Her tone and attitude were unprofessional and discourteous. Such conduct is disappointing and unacceptable, particularly in a hospital environment where patients and their families are already under emotional and financial stress.I sincerely hope that the hospital management takes this feedback seriously.Posted onTrustindex verifies that the original source of the review is Google. I am very thankful for Mr.prasad kulkarni horizon prime executive.he support me with very good attitude. Resolved my all query. Thanks and appreciated for his support.Posted onTrustindex verifies that the original source of the review is Google. Excellent serviceLoad more
Horizon Prime Hospital – 2766 Google reviews